Conversational OS
About
Telavox brings multiple forms of business communication into one platform, giving companies and teams a single place to manage their everyday communication.
With telephony, messaging, meetings, and other communication features connected within the same product, the platform supports a wide range of workflows and use cases.
As the number of features grew, maintaining a simple and consistent experience became increasingly important.
The project focused on simplifying the product experience, improving key workflows, and creating a clearer interface across the platform.
Challenges
Feature Complexity
Multiple communication tools and workflows within one platform created a complex experience that needed clearer structure and hierarchy.
Usability Across Workflows
Key workflows required improvement to make everyday communication tasks easier and more intuitive.
Intelligent AI Routing
The main challenge was designing a scalable routing system for multiple AI receptionists, each specialized in different languages and customer needs. The system had to identify the caller’s language and request, then connect them with the most suitable AI — while keeping the experience simple and seamless for the end user.
Goals
Simplify the Product Experience
Reduce unnecessary complexity and create clearer, more intuitive workflows across the platform.
Solution — Intelligent AI Routing
We designed an intelligent routing system that automatically connects each caller with the most suitable AI receptionist based on their language and request — keeping a complex multi-AI system simple and seamless for the end user.
Create a Consistent Design Language
Establish reusable components and patterns that create consistency across the product while supporting future development.
Deliverables
Product UX/UI
Improved the UX and UI across the Telavox platform, focusing on clearer workflows, hierarchy, and usability.
Design System
Developed reusable components and interaction patterns to create a more consistent experience across the product.
AI SaaS Product
Designed the experience for a connected business communication platform bringing multiple communication tools into one workspace.
